Delivery & Return
At MatzoTech, we aim to make shopping convenient with flexible delivery options and a fair return policy.
Delivery Options Overview
At MatzoTech, we understand that convenience is key. That's why we offer flexible delivery options designed to fit your needs. Whether you prefer the comfort of having your products delivered right to your door or you'd like to pick them up yourself, we've got you covered!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message & Tracking Number
3. Wait for Your Order to Arrive
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Standard delivery Get it in 3-5 working days |
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Orders over R2000: Delivery will be arranged |
FREE |
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Orders under R2000: Delivery Fee Applies. |
R150 |
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In-Store Pickup |
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Choose to collect your order at our store in Strand: |
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You’ll receive a notification when your order is ready for pickup. |
How It Works
- Place Your Order: Select your items and choose your preferred delivery option.
- Order Confirmation: Receive a confirmation email or message with your order details.
- Delivery or Pickup: Your order will either be delivered to your address or made available for pickup at our store.
Exchange or Return of Goods
We want you to be completely satisfied with your purchase. If you’re not happy, here’s what you need to know:
Return Policy
- You can return your item within 14 days if it’s in its original condition and packaging.
- Items must be fully equipped, including:
- Original packaging and accessories
- Receipt or proof of purchase
- Warranty card (if applicable)
- If an item is damaged or defective through no fault of your own, it may still qualify for return or exchange.
Exclusions
Returns will not be accepted if any of the following are missing:
- Fully equipped product
- Proof of purchase (receipt)
- Warranty card
- Service department defect description (if applicable)
Refund Timeline
Refunds will be processed within the timeframes set by current legislation.
FAQs
- Orders over R2000: FREE
- Orders under R2000: R150
Yes! You can collect your order from our store in Strand once notified.
Once your order is shipped, you'll receive an email with tracking information. If you haven’t received your order within the expected timeframe, please check the tracking details or reach out to us with your order number, and we’ll be happy to assist you in locating it.
Please contact MatzoTech as soon as possible with your order number and details of the damage.
We’ll arrange for a replacement or a refund based on your preference, as long as the item is returned in its original condition. We’re here to help and make it right!
At MatzoTech, we do not deliver on public holidays. However, we do offer weekend delivery for an additional fee. If you need your order delivered over the weekend, please contact us in advance or let us know at checkout, and we’ll make arrangements for you.
At MatzoTech, we deliver to the exact address you provide during checkout, so please ensure that all details, including your postcode and delivery address, are correct. Double-checking your information helps us ensure a smooth delivery process. If you're unsure, feel free to contact us, and we'll be happy to assist!
Next-day delivery is available only for items that are in stock and for orders within the Western Cape area. If you're outside this region, please contact us for further delivery options or timeframes.
Yes, a signature is required upon delivery for all orders. Please ensure someone is available at the delivery address to sign for the package. If you’re not available, the delivery team may attempt to re-deliver or leave instructions for pickup.
Need Help?
If you have any questions, our team is here to assist you.
- Phone: 081 395 8776
- Email: onlineshop@matzotech.com
- WhatsApp/Telegram: Available
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Easy and Reliable Service
At MatzoTech, we’re committed to providing you with the best in technology and service.
From easy online shopping and flexible delivery options to our hassle-free returns process, we ensure your experience is smooth and enjoyable.
Our in-house delivery team ensures your products arrive quickly and safely, usually within 3-5 working days. We’ll notify you when your order is on its way or ready for pickup.
Whether you're upgrading your home office, gaming setup, or outfitting your business, we’re here to help with top-quality products and reliable support.
Browse our selection today and experience the convenience of shopping with MatzoTech!
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